Cancellation policy of Gweet:

 

As a Host, you will have the choice to choose from amongst the following cancellation policies to be adopted if a Guest cancels its reservation after having chosen to pay by online payment through Gweet:

 

  1. Flexible
  • Guests who cancel their bookings up to 3 days before the start of the stay will receive a 100% refund.
  • Guests who cancel their bookings less than 3 days before the start of the stay will receive 0% refund.

 

  1. Moderate:
  • Guests who cancel their bookings up to 1 week before the start of the stay will receive a 100% refund.
  • Guests who cancel their bookings less than 1 week before the start of the stay will receive 0% refund.

 

  1. Firm:
  • Guests who cancel their bookings up to 1 week before the start of the stay will receiver a 50% refund.
  • Guests who cancel their bookings less than 1 week before the state of the stay will receive 0% refund.

 

  1. Strict:
  • Guests who cancel their bookings up to 1 month before the start of the stay will receive a 50% refund.
  • Guests who cancel their bookings less than 1 month before the start of the stay will receive 0% refund.

 

Note:

- Refunds made to Guests will not include Gweet’s commission or service fee.

- Amounts not refunded to a Guest are forwarded to the Host. However, where a Guest receives 0% refund, the amounts forwarded to the Host will not include Gweet’s commission or service fee.

 

As a Guest, kindly note that you will be entitled to choose from amongst the following options in the event the Host cancels the reservation for any reason:

  • Choose any other available reservation in the same city the same price; or
  • Choose to receive back the amounts you paid (minus Gweet’s service charges).

 

The following penalties will be taken against the Host in the event the Host cancels a reservation:

  • If it is the first time the Host cancels a reservation, the Host will receive a warning.
  • If it is the second time the Host cancels a reservation, the Host will be obliged to pay a penalty and his rank in search for reservations will decrease.
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